when speaking to PWS (people who stutter)

• The PWS should be listened to patiently, not be hurried and not interrupted
• NEVER finish a PWS word unless asked to by the PWS
• Don’t fill in words or supply answers
• Don’t look pained, pitying or impatient
• Do not withdraw eye contact, glance nervously at the PWS or stare vacantly into space
• Speak naturally
• Maintain an unhurried, calm and interested manner